|
|
Frequently Asked Questions
Frequently Asked Questions
|
|
Important Notes (Please read, this is not the usual blah blah):
• Lingerie & Costume styles are subject to change without notice, due to the
manufacturer’s production. These changes can be very slight, but they
are beyond our control. We apologize for any inconvenience this may
cause. We will reflect any changes to the costumes in the website
descriptions and images as soon as we find out about it ourselves. Thank
you for your understanding.
• We will make every effort to get your order to you on time. However,
we are not responsible for late deliveries made by any carrier as we
simply cannot control their shipping logistics. Generally, 99.9% of the
time, there is no problem with getting you your order within the specified time. However, delivery exceptions may occur for any number of
reasons, including, but no limited to bad weather, difficult to find
address, etc. If ordering for Halloween, we highly advise you to
place your order EARLY to ensure safe delivery of your products.
Ordering
If I Place My Order Today, When Will I Receive It?
Generally, we ship within 24 hours of receiving your order. On
rare exceptions, orders may take 2-3 days to fill before
shipping. Once your order ships, it generally will arrive within: 1-2
business days for Premium, 2-3 business days for Express & 4-7 business
days for Standard Shipping. Please keep in mind that we have no control over delays
in shipping by FedEx, UPS, USPS or any other carrier. You will be
responsible for the order once it ships from our warehouse. If an order
is refused at delivery, a 35% restocking fee will apply and shipping is
not refunded.
How Do I Determine If A product Is The Correct Size?
Please click on the details of the costume to access the sizing chart.
Please keep in mind that most costumes run small and tighter than usual
clothing, so if you are debating between two sizes, go with the bigger
size.
If An Item Is Out of Stock, When Will It Be Back In Stock?
Check back every week or so. We regularly update our inventory.
If I've Already Placed My Order, But Haven't Received It Yet, How Can
I Find Out When I Will Receive My Order?
You will receive an email with tracking number once your order
ships. If you have not received this email, check you spam mailbox first
before emailing us with your order number, name and date of order. Some
online service providers do mistake our genuine emails to you as spam,
so please check before contacting us. We will follow-up with you within
a few hours of receipt of your email. Email
sales@SpicyLegs.com
Can I Return My Order?
How Do I Contact Northern Planet LLC (Site Owners of SpicyLegs.com)?
Best way to contact us is via email: sales@SpicyLegs.com If your inquiry is regarding an order, please provide
us with your name and order number.
Shipping
If I Place My Order Today, When Will I Receive It?
We generally ship your order within 24 hours of receiving your order.
Thereafter, depending upon the shipping level you select, your order
will be delivered to you within: 1-2 business days for Premium, 2-3 business days for Express & 4-7 business
days for Standard Shipping. However, we are not responsible for delays in
delivery by our chosen carrier once the items leave our warehouse, so
please leave ample time for arrival to your destination. Generally, this
does not occur, but just to be safe, leave enough time for delivery. Delivery time
does NOT include order processing time which usually takes one day.
How Do I Receive My Order?
Either FedEx, UPS, or USPS. Most orders go out FedEx or USPS. We will
determine the fastest way to get your products to you. Your products may
be left at the door at the discretion of the carrier if no one is home.
Your products will be packaged discreetly in a standard box, USPS box,
or FedEx box (if you choose expedited shipping).
What If There Is A Problem With My Order?
Contact us as soon as you receive your order via email,
sales@SpicyLegs.com. Any unauthorized
returns will be refused. All items are brand new merchandise and are
free from manufacturing defects. If you discover a defect that makes the
product unusable we will replace the item. Due
to previous unscrupulous customers, we no longer consider rips or
missing items from a costume to be defects as each order is thoroughly
checked before shipping by the picker, packer, and shipper. If an order
is refused at delivery, a 35% restocking fee will apply and shipping is
not refundable.
Where Will SpicyLegs.com Ship My Order?
To the shipping address indicated at checkout. Please do not use a P.O.
BOX address as your shipping address, as this will severely delay
shipment of your order.
How Are Shipping Charges Determined?
Shipping is estimated based on your shipping zip code and the
approximate weight of the products you have ordered.
Payment
What Forms of Payment Does SpicyLegs.com Accept?
We only accept online payments.
You can pay via any major credit card, Paypal ® or Google Checkout ®
Which Credit Cards Does SpicyLegs.com Accept?
Visa, Mastercard, Discover, American Express, and Paypal ®.
Why Does My Payment Go To Northern Planet LLC?
Northern Planet LLC is the parent company of SpicyLegs.com. We are the sole
owners of SpicyLegs.com and you are billed under our parent company,
Northern Planet LLC.
Do I Have A Security Guarantee?
Your payment is completely secure on our site. Our online payment
gateway, Paypal ®, is owned by EBay ®. We do not even see your credit
card information. It is kept completely secure and encrypted. To find
out about Paypal, please visit
www.paypal.com
|
Full Guarantee: Buy any product, Return or Exchange it for free!
We ship worldwide!
|
|
Shopping Cart
