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Return & Exchange Policy

What's our Return Policy?

We are proud to guarantee the quality of everything we sell. It is our endeavor to service your order as per your expectations. In the unlikely event where has failed to service your order in good condition or is different from what you had ordered, you may return the product back to provided it is under our return policy.If you return something that has been used, worn, altered, missing items, or is without the original packaging or garment tag you can't receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

  • Latex Masks
  • Eyelashes, Wigs,Beards, and Facial Hair
  • Prosthetics, Fangs, and Fake Teeth
  • Cosmetics
  • Food and Candy Items
  • Special Order Items - including all Mascots
  • Props that require special delivery
  • Partial Party Kits
  • Any item that has been worn, used or altered (will be rejected if returned)
  • Due to the seasonal nature of our merchandise, no returns will be accepted or RA numbers given for any items purchased from October 10th - October 31st, December 10th - December 31st, and February 1st- February 15th. ALL SALES ARE FINAL for anything purchased between those dates.

If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.

All returns/exchanges are subject to a re-stocking fee that ranges from 5% to 35% of the product cost. To check the exact re-stocking fee that applies to your product, please contact us. Various factors determine the restocking fee. You can expect a high restocking fee in following cases:

  1. If the item ordered is an event specific item and you request to return the item after the event. For example- if it is a Halloween costume and you are requesting return after Halloween
  2. If it is a high value item. Usually if the item is above $100, you can expect a restocking fee above 25%.
  3. If it is a bulk order. If your order has more than 5 quantity of same item or order value exceeds USD 500 and you wish to return it, you can expect high restocking fee.
In following cases, you can expect low restocking fee:
  1. If the item returned is completely new, unopened with tags, in sealed original packing then you can expect a low restocking fee.
  2. In case you wish to exchange the item with item of same or higher value.

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way:

  • Undergarments, socks and stockings
  • Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
  • CD's and DVD's
  • Wigs, beards, facial hair or any other artificial hair
  • Prosthetics, fangs or any other fake teeth
  • Cosmetics

We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.

Note: Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.

How to return the items?

Please read through our return policy to make sure your item is eligible for a refund. All returned items require RA # (Return Authorization Number). You should contact us within 30 days of receiving your merchandise to receive your RA#. If the return is allowable under our return policy, you will be issued a Return Authorization Number (RA#).To initiate your return please include your order number, email address and the problem in all correspondence.

Once you have received the RA#, you need to send us your return through a traceable shipping method to the correct address that we will mail you. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order. will not accept returns sent COD. Returned merchandise must be post marked within 14 days from the date you receive your RA# number. Once you have sent us the returns, please email us the shipping tracking number. RA# has to be mentioned on the package that is being sent back to

We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.

Note: If an item is returned without requesting RA#, the return is liable for a restocking fee.

How long will it take to receive my refund?

We generally process returns within 14 days of receiving the product. However it may take up to 30 days to complete the process during peak times.

Once a return has been approved, refund amount will be credited to the account which you used at the time of placing the order e.g. if you used credit card then the refund amount will be credited to same credit card account, if you used PayPal then refund will be issued to PayPal account and if you used checkout with Amazon, the refund will be credited to Amazon account.

Can I exchange what I ordered?

If you need to exchange an item because of a size issue, before doing so please read the size on the item itself as sometimes manufacturers use the same labels and packaging for all sizes, with the actual costume being the correct size. If you need to exchange, please purchase again through the website and separately request for a RA# for the item to be returned. It will be treated as a new order to avoid confusion during the return process and allow you access to our automated inventory so you can avoid the item being out of stock when we receive your return.

Before you ship the return order, write your new order number along with your RA# on the outside of the package.

Exchange/Return in case of International Orders:

In case of International orders all SALE will be final. No return or exchange would be entertained in case of international orders. We apologize there are no exceptions to our International Return Policy.

Return of Unclaimed Packages

Occasionally packages are returned to us as undeliverable. A package is deemed undeliverable for one of the following reasons:

  • Incorrect Address: If the address is incorrect, missing an apartment number or business name.
  • Non-deliverable Address: Non-deliverable addresses include buildings that no longer exist, addresses that do not accept mail.
  • Recipient did not pay customs tax (in case of International Shipping).
  • Unclaimed by recipient.
  • Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package.
  • Refused by Recipient.

If your package has been returned to us as undeliverable, arrangements for re-delivery can be made upon recipient's request. Please note, shipping fee for re-delivery is paid by the recipient. If the unclaimed package is no longer wanted a 25% fee is applied as credit less shipping fees.

Note: Same applies to International shipping also.

Return Policy For Bulk Orders:

In keeping with the website's return policy, we do not accept returns of bulk orders once they have been delivered. Please be sure to read all available information about your requested products and confirm the information with us before placing your order. If you have any queries about a product's content, simply email us at for assistance.

However, we accept replacement for shipping damaged or defective items. To ensure prompt replacement, please check your product upon arrival and report any problems to our customer service department immediately.

Note: Orders above the quantity 5 or orders with value greater than USD 500 are considered as Bulk Orders.


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